General Manager

Full-Time: Starting Salary for General Managers is: $50,000/year

Are you looking for a fun and rewarding place to work? National Fitness Partners (NFP) serves more than one million members at 140+ Planet Fitness clubs throughout the eastern U.S. At NFP, we believe in the opportunity to transform lives by supporting our team members, our club members, and our community through our Judgement Free fitness experience.

General Manager Benefits:

• Growth Opportunities over 90% of our management team started as an entry level team member!
• PTO for all employees
• 401K Retirement Fund (Employer match up to 4%!)
• Health Insurance Options including Health, Dental, Vision, family life insurance, and more
• Basic Life Insurance & Short-Term Disability I00% Company Paid!
• Employee Assistance Program
• Free employee Black Card Membership including one free Black Card Membership for a direct family member

General Manager Responsibilities:

The General Manager is responsible for the oversight of gym operations to ensure an exceptional Judgement Free member experience as well as a financially successful club. You will get the opportunity to serve your community by enabling all people to enhance their lives. The General Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development, while maintaining a financially successful club.

• Works with the Area Director to formulate a plan to achieve revenue goals and implements at the club level.
• Works with the Area Director to ensure the club is operating in line with expense budget.
• Increase Black Card Memberships to BER standard of 94% or higher.
• Actively work to meet NFP standards with respect to Club Stats, i.e., closing %, BC%, secondary billing, PE@PF utilization, etc.
• Maintain a Club BER inspection % of 94 or higher on a monthly basis.
• Decrease club turnover by hiring, motivating, developing and leading competent staff members focused on creating Raving Fans.
• Establish work schedules that maximize staffing resources while keeping payroll hours in line budget allotment.
• Hold staff accountable to policies and procedures. Provide constructive counseling in a timely manner.
• Ensure employee time is tracked accurately using the timekeeping system.
• Approve staff timecards prior to payroll deadline, ensuring employee time is accurate.
• Complete One-on-Ones on time with development goals and objectives.
• Model Servant Leadership through daily interactions.
• Work side-by-side with staff, supporting front desk activities through the use of the info call script, giving member tours, using DataTrak to enroll/manage/cancel members, and cleaning club to NFP standards.
• Hold members accountable to club policies. Deal with member issues promptly and courteously.
• Understand and promote a safe and healthy club environment.
• Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
• Report member accidents in a timely manner through the NFP process.
• Provide back-up support for staff as necessary.
• Additional responsibilities may be required.

Our culture is unique! We are servant leaders! Our mission is to "Unite to provide a judgement free fitness experience with the passion to achieve results, create opportunity and transform the lives of those we serve." This not only applies to our members but also our employees! Career development is important to us. We will provide you with training in leadership, customer service, and business operations that will help you achieve your personal and professional goals! Our growth within the fitness industry provides many exciting and challenging career opportunities.

Job Requirements:

• Superior customer service skills, preferably in the fitness industry.
• High school education/GED.
• Ability to obtain Club Training Certification.
• Experience working as an Assistant Manager at Planet Fitness preferred.
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Ability to successfully coach and develop team members

Physical Demands:

• Ability to lift up to 80 pounds.
• Walking and standing for prolonged periods of time.
• Crouching, bending, using hands to pinch and grasp.